General Terms, Conditions & Privacy Policy
This document outlines the general terms, conditions, and privacy practices for using the Custom Cloud Creations website and services, including web hosting, SEO services, and related digital solutions. By accessing our website or using our services, you agree to the terms outlined below.
Policy & Terms Hierarchy
These General Terms and Conditions and Privacy Policy apply to all users and clients of Custom Cloud Creations unless otherwise stated.
In the event of any conflict between this document and any executed written service agreement, service-specific policy, or client contract (including but not limited to hosting agreements, SEO service agreements, or acceptable use policies), the executed written agreement shall control.
If no other policies or agreements apply to a specific service or situation, the terms and conditions set forth in this document will remain in full effect.
Acceptance of Terms
By accessing or using the Custom Cloud Creations website (“Site”) or any of our services, you agree to be legally bound by these terms. If you do not agree with these terms, please do not use our website or services.
Eligibility
By using this Site or purchasing our services, you represent and warrant that you are at least 18 years of age and have the legal authority to enter into a binding agreement. If you are entering into this agreement on behalf of a business or organization, you represent that you have the authority to bind that entity to these terms.
Changes to These Policies
We may update or modify these terms and policies at any time. Updates will be posted on this page. Continued use of the Site or services after changes are made constitutes acceptance of the updated terms.
Services Overview
Custom Cloud Creations provides:
- Managed web hosting services
- Cloud, VPS, and dedicated server solutions
- Domain registration and management
- SEO services and digital marketing support
- Related website and performance services
Specific service details, pricing, and responsibilities may be outlined in separate agreements or service pages.
User Responsibilities & Acceptable Use
When using our website or services, you agree to:
- Comply with all applicable laws and regulations
- Use hosting and SEO services only for lawful purposes
- Not interfere with or disrupt our systems, servers, or networks
- Not attempt unauthorized access to accounts, servers, or data
- Not use our services for spam, malware, abusive behavior, or illegal content
We reserve the right to suspend or terminate services if we believe these terms are being violated.
Indemnification
You agree to indemnify, defend, and hold harmless Custom Cloud Creations, its owners, affiliates, employees, and service providers from and against any claims, damages, liabilities, losses, costs, or expenses (including reasonable attorney’s fees) arising out of or related to:
- Your use of our services;
- Your violation of these terms;
- Your violation of any applicable law or regulation;
- Content hosted, published, or transmitted through your account;
- Any dispute between you and a third party related to your website, services, or business activities.
This obligation survives termination of services.
Hosting Services Disclaimer
While we strive to provide reliable, secure, and high-performance hosting, no hosting provider can guarantee uninterrupted service. Scheduled maintenance, updates, or unexpected technical issues may occur.
Custom Cloud Creations is not responsible for:
- Data loss if backups are not enabled or maintained by the client
- Website issues caused by third-party software, plugins, or themes
- Downtime caused by factors outside our control
Clients are encouraged to maintain their own backups where possible.
SEO Services Disclaimer
SEO results are influenced by many factors outside our control, including search engine algorithms, competition, and industry changes. While we use ethical, proven strategies, no specific ranking, traffic level, or revenue outcome is guaranteed.
SEO is a long-term process, and results may vary.
Payment, Failed Payments, & Dispute Process
No service will be provided without payment. All services are provided on a pre-paid or agreed-upon billing basis. If payment is not received, services may be suspended or terminated.
Failed payments are treated as non-payment and will result in service suspension until resolved. No late fees are applied.
In the event of a billing dispute, customers should first contact Custom Cloud Creations to resolve the issue. Chargebacks should only be initiated as a last resort after completing the proper dispute resolution process.
Chargebacks initiated without first contacting Custom Cloud Creations may be disputed and may result in account termination.
Subscriptions, Auto-Renewal, & Billing Practices
Certain services offered by Custom Cloud Creations, including hosting and digital solutions, may be provided on a subscription basis. By purchasing a subscription service, you agree to the following terms:
- Subscription services automatically renew at the end of each billing cycle unless canceled prior to the renewal date.
- Billing for subscriptions is processed using the payment method provided at the time of purchase.
- Subscriptions and auto-renewals can be managed via PayPal or through the Billing section of your hosting account.
- Failed payment attempts will result in temporary suspension of services until payment is successfully processed. No service will be provided without payment.
- Refunds for subscription payments are governed by the applicable service agreement. Where no agreement exists, payments are generally non-refundable unless otherwise stated in writing.
- Customers should ensure billing information is up to date to prevent interruption of service.
Questions about subscription billing or auto-renewals can be directed to our support team via the contact form or through your hosting account management panel.
DMCA & Copyright Complaints
Custom Cloud Creations respects copyright laws and will honor valid Digital Millennium Copyright Act (DMCA) takedown requests.
Custom Cloud Creations will respond to valid DMCA requests within 72 hours of receipt.
If you believe content hosted on our servers infringes your copyright, submit a DMCA takedown request. We will remove or disable access to the content promptly unless proof of authorized use is provided prior to removal.
All DMCA submissions must include complete contact information, a description of the copyrighted work, and a statement of good faith belief that the use is unauthorized.
User Content
If you submit content through our website (such as contact forms, comments, or service information), you grant Custom Cloud Creations a non-exclusive, royalty-free right to use that content solely for the purpose of providing services, communication, and business operations.
Intellectual Property
All content on this Site — including text, graphics, logos, icons, and software — is the property of Custom Cloud Creations or its licensors and is protected by applicable intellectual property laws.
You may not copy, reproduce, or redistribute site content without written permission.
Disclaimer of Warranties
The Site and services are provided “as is” and “as available.” We make no warranties, express or implied, regarding accuracy, reliability, or availability.
Limitation of Liability
To the fullest extent permitted by law, Custom Cloud Creations shall not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, data loss, or service interruptions.
In no event shall our total liability for any claim arising out of or relating to our services exceed the total amount paid by you for services during the twelve (12) months preceding the event giving rise to the claim.
Force Majeure
Custom Cloud Creations shall not be liable for any delay, failure in performance, or service interruption resulting from causes beyond our reasonable control. Such causes may include, but are not limited to, acts of God, natural disasters, power outages, internet service provider failures, data center outages, cyberattacks, governmental actions, labor disputes, or other events outside our direct control.
Service obligations will be suspended for the duration of such events.
Customers are not entitled to refunds or credits for delays or service interruptions caused by force majeure events.
Governing Law & Jurisdiction
These terms are governed by the laws of the State of Ohio, United States, without regard to conflict of law principles.
Any legal action or proceeding arising under these terms shall be brought exclusively in the state or federal courts located in the State of Ohio, and you consent to the personal jurisdiction and venue of such courts.
Custom Cloud Creations will comply with all applicable laws. Nothing in these policies is intended to waive any rights or obligations under applicable law.
Privacy Policy
Information We Collect
| Information Collected | Purpose / Why | Usage / How |
|---|---|---|
| Fill out contact or service forms | To receive inquiries or service requests | Respond to inquiries, provide services, communicate updates |
| Create an account | To access services and maintain user identity | Provide and manage services, track service usage |
| Subscribe to emails or updates | To send updates, promotions, or newsletters | Send service-related communications and marketing |
| Purchase hosting or SEO services | To process transactions and provide the service | Process payments, manage accounts, deliver services |
| Communicate with us directly | To address questions, support requests, or feedback | Respond to inquiries, resolve issues, improve service |
| Name | Identify the user or account holder | Account management, personalized communication |
| Email address | Contact for communication and service updates | Send notifications, updates, and transactional messages |
| Phone number | Optional contact method for urgent or direct support | Provide support, verify identity, or clarify account issues |
| Billing and payment information | Process transactions securely | Process payments, manage subscriptions, track service usage |
| Account and service details | Maintain records of user activities and service history | Manage services, track performance, ensure accurate billing |
Analytics & Server Logs
We do not use Google Analytics. Website traffic and performance data may be processed through Cloudflare, Webalizer, AWStats or similar server-level analytics tools. These tools collect technical data such as IP address, browser type, and usage patterns for security and performance monitoring.
Payment Processing
Payments are processed through third-party providers such as PayPal and other authorized payment processors. We do not store payment card information on our servers. In limited cases where manual payments are processed, payment details may be temporarily collected solely for transaction fulfillment and are not retained after processing.
Billing/Refunds
Refunds and billing terms are governed by applicable service agreements. Where no agreement exists, payments are generally non-refundable unless otherwise stated in writing.
Third-Party Service Providers
Our hosting and service infrastructure may rely on third-party cloud providers, payment processors, and technical vendors. Information is shared only as necessary to provide services and is handled under appropriate confidentiality and security standards.
Data Retention
We retain personal information only as long as necessary to fulfill service obligations, comply with legal requirements, or resolve disputes.
Protection of Information
We use reasonable security measures to protect your personal information. However, no online system is completely secure, and absolute security cannot be guaranteed.
Cookies & Tracking Technologies
We use cookies and similar technologies to improve website functionality and user experience. You may disable cookies in your browser settings, though some site features may not function properly.
Third-Party Disclosure
We do not sell or trade your personal information. Information may be shared with trusted third-party providers only when necessary to operate services (such as payment processors or hosting infrastructure), and only under confidentiality obligations.
Legal Compliance
We may disclose information if required by law or to protect our legal rights.
Termination of Services
We reserve the right to suspend or terminate access to the Site or services at our discretion if these terms are violated or if continued service poses risk to our systems or users.
Termination does not relieve the client of outstanding payment obligations.
Contact Information
If you have questions about these terms or policies, please contact us through the contact form on our website.